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Leveraging Analytics to Understand Business Performance…

People often say that analytics seems daunting, and many assume they don’t have adequate technical skills to use analytics effectively....

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The Value of the Non-Gaming Guest

We’re at a pivotal time in the industry when businesses must shift their thinking and the way they approach revenue...

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The Future Promises Unlimited PMS Tech…

The future promises PMS technology innovations that will have a favorable effect on the hospitality industry. What does the future...

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Advice from Operators Who Make Mobile…

Today we continue our mobile point-of-sale short series. Yesterday we talked about the fact that newer, more advanced mobile capabilities...

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Mobile POS is Changing Everything: Why…

One need not remind hotel executives of the important of continually evaluating their vision – and execution – of guest...

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How Hotels and Resorts Are Enabling…

Guests aren’t just looking for rudimentary pre-arrival and check-in service – and they’re certainly hoping to avoid long queues, luggage...

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Casinos are Shifting Gears to Deliver…

To attract and retain a much broader guest population without compromising service to an already loyal, gaming and non-gaming guest...

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95% of Hotel Guests Look to…

  The trend toward Guest Experience Management – or GEM – is not a one-off initiative that, once implemented, can...

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Research Report: GEM Enables Hoteliers to…

No one questions the value of providing superior guest experiences. Technology solutions that enable GEM – or Guest Experience Management...

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Hospitality Technology that Shapes the Guest…

The hotel stay experience is sometimes fragmented, with a disparate collection of technologies that don’t always interact with one another, at...

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