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Guests Prefer to Speed up –…

Checking in to a hotel can be an arduous process for guests, involving long lines at the front desk and...

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3 Tips to Starting a Guest-Centric,…

Hospitality has always been about placing the guest at the center of the decision-making process. This long-standing tradition has not...

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2020: The Evolution of Property Management…

It’s not just a new year – a new decade has begun, making 2020 the start of the third decade...

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Direct Bookings Offer Sustained Value for…

Direct bookings are an essential part of a resort’s business strategy that brings them closer to ideal margins. Although OTAs...

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76% Will Return to A Property…

Guests want more choice. They want to be self-sufficient when it suits them, and they want personal attention whenever they...

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Which Technologies Make Life Easier for…

Just in the past few years, there have been a lot of changes that affect how PMS integrations work. These...

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3 Steps to Perfecting the Mobile…

In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they...

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3 Guest Behaviors that Define Hospitality…

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the...

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Self-Service Doesn’t Have to Mean Lack…

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is...

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Hyper-personalization Is the New Normal

As the world becomes increasingly fast-paced, tech-minded consumers are making their online purchase selections quicker than ever before. And their...

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