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3 Steps to Perfecting the Mobile…

In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they...

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Why Your PMS Data Should Drive…

The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention...

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3 Guest Behaviors that Define Hospitality…

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the...

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Self-Service Doesn’t Have to Mean Lack…

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is...

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Nimble Natured Independent Hotels Increase ADR…

Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an...

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Hotel Guest Peeves with Surprisingly Easy…

Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect....

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Millions Expected to Travel Over Labor…

Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer,...

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3 Tactics Hoteliers Use to Overcome…

Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating...

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Be a Good Conversationalist for Repeat…

There is a lot of “talk” about how brands converse with guests and the myriad of channels available today to...

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Connecting More Resorts to Their Guests…

Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient...

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