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The Psychology of Guest Satisfaction

Dealing with guests directly can sometimes be challenging, especially if they are unhappy. But, gaining a general understanding of how...

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Marketing for the Mobile Guest Journey

For hoteliers, adapting to the new mobile era means reaching new and return guests where they spend a significant amount...

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5 Hospitality Tech Trends for 2019

The new year will no doubt bring many new opportunities, changes and challenges to the ever-expanding hospitality industry. Over the...

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Inspire 2019—A User Conference That Makes…

Every year Agilysys, a leading global provider of next-generation hospitality software, hosts its customer user conference—Inspire. The annual event gives...

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Gen Z—The Hospitality Workforce of Tomorrow

Ours is an industry that employs a considerable percentage of the population, and as the market grows so does the...

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Smartphones: The Norm for In-Room Services

One of the best perks of staying at a resort or hotel is room service. Having a delicious, comforting meal...

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Keeping Up with Walk-ins, Reservations and…

We’ve all been there. At a favorite eatery where the kitchen is playing catch-up, and the guest wait list is...

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F&B Operators Are Making Great First…

The guest journey has many touch-points, but one very literal touch point is the self-service kiosk. Often a guest’s first...

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The Importance of Hotel Systems Integration

The hospitality industry is a leader in technology deployment for enhancing business operations. The implementation of new technology solutions is...

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The Next Frontier in Hospitality: Wearable…

Just as the last hotels are adopting smartphones for guest-related workflows, like check-ins, big names in hospitality are reaching for...

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