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Many Destinations Focus on Millennials –…

Just like each generation that came before, millennials are growing older and marketers are slowly adjusting their focus on the...

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Extending Guest Personalization to the Hotel…

The ancient Greek scholar Heraclitus noted that the only thing that is constant is change … and that is especially...

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What Luxury Really Means

Have you been enticed with promises of a “Luxury“ hotel experience only to find a tiny room with a view...

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F&B – A Key Component of…

There are exciting opportunities to grow revenue with hotel F&B. For properties that manage operations in-house, food & beverage represents...

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Data Speaks Volumes in The Quest…

Smartphones have not only changed the way the world communicates but also how it makes decisions. An incentive motivates resort...

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Hospitality Is Still Built on Guest…

Hospitality is about creating happy guests. Happy, satisfied guests let others know about their stay experience. They become return guests,...

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VIP Experiences May Help Airports Find…

Around the globe, airports have found new ways to generate revenue opportunities from offerings unrelated to travel. It’s a trend...

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Study Highlights Sustained Value of Loyalty…

Rewards and loyalty programs remain prevalent within the hospitality industry, and for good reason. Guests are loyal to hotel brands...

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Personalized Service: A Must for Guest…

The hospitality industry is constantly changing. With so many hotel options to choose from and with home sharing sites entering...

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Reinventing the Mobile, Integrated Resort Experience

On the heels of a successful ICE London, the show launches its inaugural North American conference next week in Boston...

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