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Empowering Staff to Offer Guests a…

Employee empowerment often translates to a shift in decision-making responsibilities. Giving staff certain authority, whether to front-line employees, service or...

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Part 3 – How to Get…

In this final of our three-part series, we uncover the last steps of the Guest Lifecycle. First, we established that...

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Part 2 – How to Get…

In part one of this short series, we established that the guest’s dining experience begins well before he or she...

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How to Get More Guests at…

The dining experience is so deeply rooted in our culture that it’s not simply a matter of offering pleasing menu...

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The Future of Hospitality at Hotelympia

Last week, we witnessed first-hand, the future of hospitality at Hotelympia, the UK’s market-leading hospitality and food-service event. For more...

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Taking Action Against a Common Threat…

Hospitality Technology magazine recently published an article concerning the vulnerability of POS systems in hospitality. Whether restaurant, hotel or resort,...

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Buying Smart: Innovation Reigns

Purchasing systems and inventory control. They are two magic terms in the casino world, two major factors in property-wide finance...

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A Sparkling New Soboba Casino and…

It’s a proud milestone for the California tribe. A major construction project is underway in the beautiful foothills of the...

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The Transformation of Guest Expectations: Is…

How do guests want to interact with your brand?  We used to focus on feedback from the guest after they...

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There’s Something New Happening Near the…

Brand new, stylish guest rooms with high-tech luxuries and conveniences entice patrons for a relaxing stay. Just fifteen minutes from...

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