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Study Highlights Sustained Value of Loyalty…

Rewards and loyalty programs remain prevalent within the hospitality industry, and for good reason. Guests are loyal to hotel brands...

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Personalized Service: A Must for Guest…

The hospitality industry is constantly changing. With so many hotel options to choose from and with home sharing sites entering...

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Reinventing the Mobile, Integrated Resort Experience

On the heels of a successful ICE London, the show launches its inaugural North American conference next week in Boston...

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A Candid Conversation About Hotel Technology…

At the start of the year, there was much conversation in the hospitality industry with annual forecasting reports, each one...

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Hotels and Resorts Respond to Guests’…

Eating well and sticking to a diet can be especially difficult while on the road. People are more likely to...

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Smartphones Hold the Key for Guest…

Hotel key cards may soon become a thing of the past. In the last few years mobile keys have grown...

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Part 3 of 3: Guest Experience…

The final in our three-part GEM Study series highlights the importance of digital guest engagement and self-service. Digital engagement is...

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Part 2 of 3: Guest Experience…

Part two of the GEM Study series identifies how more hospitality CIOs are investing in digital engagement that leverages guest...

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Diner Insights Are Changing the Restaurant…

For brands to succeed, it’s crucial to have an omnichannel approach that’s consistent across digital signage, mobile and online, and...

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Online Guest Reviews: A Blessing or…

Online reviews found on sites like Expedia, TripAdvisor, Trivago or Booking.com carry significant weight during the booking process. A study...

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