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Diner Insights Are Changing the Restaurant…

For brands to succeed, it’s crucial to have an omnichannel approach that’s consistent across digital signage, mobile and online, and...

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Online Guest Reviews: A Blessing or…

Online reviews found on sites like Expedia, TripAdvisor, Trivago or Booking.com carry significant weight during the booking process. A study...

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4 Things to Keep in Mind…

Resort and hotel technology is constantly evolving and adding innovative applications at a fast pace. With so much choice for features...

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3 Effective Ways to Earn Positive…

Guest feedback is one of the most important ways to understand how your brand is performing. In fact, studies have...

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Wellness Properties Help Guests Stay in…

As wellness tourism gains in popularity around the globe, it’s only natural for hotels to follow suit. The concept combines...

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Vacationer Decision-Making Insights that Hotels &…

TripAdvisor recently released the results of their annual study, TripBarometer, which reveals the factors that are most important for vacation travelers...

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Mobile Marketing in the Digital Age

Smart phones empower us to craft our own unique experiences. They grant us better access to more information and more...

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The Psychology of Guest Satisfaction

Dealing with guests directly can sometimes be challenging, especially if they are unhappy. But, gaining a general understanding of how...

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Marketing for the Mobile Guest Journey

For hoteliers, adapting to the new mobile era means reaching new and return guests where they spend a significant amount...

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Gen Z—The Hospitality Workforce of Tomorrow

Ours is an industry that employs a considerable percentage of the population, and as the market grows so does the...

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